Privacy Policy

This Privacy Policy explains how Britannic & Balkan handles personal information when you use this website, contact us, or use Pitlane and related product services.

Pitlane can be used locally on your device. Some features, such as account-backed sync, require a free account or a premium subscription.

If you contact us, we may collect your name, email address, company name, message, and any other details you choose to include.

If you create a Pitlane account, we may process your email address, account identifier, authentication provider details, and, where you choose to provide it, your name.

If you use Pitlane, you may choose to store information about cars, track days, sessions, lap counts, best lap times, track conditions, notes, packing lists, car checklists, expenses, and car photos.

Like most websites and apps, our services may receive technical information such as IP address, device type, browser or app version, operating system, pages visited, referring pages, and approximate usage times.

Online identifiers such as IP addresses and cookie identifiers can be personal data where they identify or can be linked to an individual.

We use personal information to respond to messages, provide and improve the website and Pitlane, operate accounts, provide sync, manage subscriptions, troubleshoot issues, prevent misuse, and comply with legal obligations.

We do not sell personal information. We do not use Pitlane track-day records to make automated decisions about you.

If we send product updates or marketing messages, we will only do so where we have an appropriate basis to contact you, and you can ask us to stop.

Pitlane stores track-day data locally on your device. If you sign in and use Premium cloud sync, Pitlane uploads the information needed to back up and synchronise your account across devices.

Cloud sync can include vehicle and profile photographs; cars; track days; sessions; lap times; notes; packing and checklist entries; expenses; and precise GPS route traces recorded during a session.

Group features also upload group details, member display information, member vehicle photographs, and group session results so they can be shared with the other members of that group.

Pitlane uses Google Firebase services to authenticate accounts and store and synchronise this information. Cloud data is linked to your Pitlane account and is used only for app functionality, account support, security, and data recovery. It is not used for advertising or cross-app tracking.

Cloud records are retained while your account remains active or as needed to provide a group you have joined. Account deletion removes your personal cloud records and stored files. It also deletes groups you own, removes your membership and contributed sessions from other groups, and attempts to remove your member photographs. If any cloud records or files remain, or app deletion reports incomplete cleanup, contact support for help completing deletion. Local data may remain on your device unless you delete it from the app or device storage.

On iOS, Pitlane uses Firebase product-interaction analytics and crash diagnostics to understand reliability and feature usage. The analytics setting in Profile controls supported optional analytics. Android does not currently use the same Firebase analytics collection. Essential authentication, purchases, cloud services, and security processing continue when optional analytics is disabled.

Where Google Maps is enabled on Android, Google receives technical and request information, IP addresses, SDK crash diagnostics, a Maps-specific pseudonymous identifier, and map interaction information under Google's terms and privacy policy. This SDK processing is separate from Pitlane's optional analytics setting.

Pitlane Premium subscriptions are handled through Apple's in-app purchase system on iOS and Google Play Billing on Android. We use RevenueCat where enabled to manage subscription status and restore purchases across supported devices. We do not receive or store your full payment card details.

The relevant app store processes purchase, subscription, tax, refund, and account information under its own terms and privacy policy. RevenueCat processes app account identifiers and purchase and subscription information needed to provide subscription services.

We use trusted service providers to run the website and app, such as hosting, authentication, cloud database, app store, email, and related infrastructure providers.

These providers process information only where needed to provide their services to us or to you. For Pitlane, this includes Firebase services for authentication, cloud sync and app security; Sign in with Apple where used; Apple StoreKit and Google Play Billing for subscriptions; RevenueCat where enabled for subscription management; and Google Maps where enabled on Android.

This website may use essential cookies or similar technologies needed for security, routing, and basic operation.

If we add non-essential analytics or marketing cookies, we will explain this and request consent where required. You can also control cookies through your browser settings.

Where UK GDPR or similar law applies, our legal bases may include contract, legitimate interests, consent, and legal obligation.

Examples include using contract where we provide requested services, legitimate interests where we secure and improve the website or app, consent where we ask for optional permissions or marketing consent, and legal obligation where records must be kept by law.

We keep personal information only for as long as needed for the purpose it was collected, including support, account management, app operation, security, legal, accounting, or dispute reasons.

Contact messages are kept for as long as needed to respond and maintain a reasonable record of the conversation. Account-backed Pitlane data is kept while your account is active unless deleted earlier.

After account deletion, limited account and purchase identifiers may be retained for security, fraud prevention, accounting, legal obligations, or preventing deleted subscription access from being restored by delayed provider events. These records are separate from your personal cloud logbook. App stores may retain their own transaction records under their policies.

We use reasonable technical and organisational measures to protect personal information, including authentication, access controls, and encrypted transport where supported.

No website, app, cloud service, or device storage method can be guaranteed to be completely secure.

You can choose not to create a Pitlane account and use supported local features without account-backed sync.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information.

To exercise privacy rights or ask a question, contact us using the details below. If you are in the UK, you also have the right to complain to the Information Commissioner's Office.

We may update this Privacy Policy as the website, Pitlane, or applicable requirements change. The latest version will be posted on this page with the updated date.

For privacy questions, contact privacy@britannicbalkan.com.